http://www.corporateidealist.com/2009/04/the-a-to-z-of-customer-input/ Hope for Hardworking Heroes Fri, 14 Nov 2014 11:17:21 -0800 http://wordpress.org/?v=2.8.4 hourly 1 http://www.corporateidealist.com/2009/04/the-a-to-z-of-customer-input/comment-page-1/#comment-22 Kate O'Neill Wed, 29 Apr 2009 19:09:04 +0000 http://www.corporateidealist.com/?p=149#comment-22 Thanks for the feedback, Jim. I agree that getting a pro is the best way. Not only will a pro keep the participant more reassured, but will be able to pull the subtle patterns out of the feedback. I'm a big fan of usability professionals. :) Thanks for the feedback, Jim. I agree that getting a pro is the best way. Not only will a pro keep the participant more reassured, but will be able to pull the subtle patterns out of the feedback. I’m a big fan of usability professionals. :)

]]> http://www.corporateidealist.com/2009/04/the-a-to-z-of-customer-input/comment-page-1/#comment-21 jim voorhies Wed, 29 Apr 2009 19:01:22 +0000 http://www.corporateidealist.com/?p=149#comment-21 The best way to do a usability study is to get someone (like me) who does usability for a living - they know how to reassure the customer that it's not a test of the person, but the site. But they also know how to pull valuable information from the testers and encourage them to think out loud. Testing provides feedback that is astonishing and clarifying and strange, wll at once. People will completely get lost over something you don't even see some times and not get flustered over what you thought would be a stumbling block. The best way to do a usability study is to get someone (like me) who does usability for a living – they know how to reassure the customer that it’s not a test of the person, but the site. But they also know how to pull valuable information from the testers and encourage them to think out loud. Testing provides feedback that is astonishing and clarifying and strange, wll at once. People will completely get lost over something you don’t even see some times and not get flustered over what you thought would be a stumbling block.

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